![]() Enter the device’s MAC address as the password and then select OK to reset the phone.Release the About key to return to the Welcome menu and before the timer expires press and hold the number 1, 3, and 5, simultaneously on the dial pad for a few seconds until and a new screen should appear prompting for the password to reset the phone.Press and hold the About menu to locate and record the MAC address (or just flip the phone upside-down and look at the label on the bottom of the device). ![]() At the Welcome screen a countdown timer will begin.Power cycle the phone and watch for the message “Starting application, press Cancel to interrupt” to be displayed, and then quickly select the Cancel button as this menu will only appear for a brief moment.Since the factory reset option in the menu's is only accessible with the admin password a more complex process is required. A full factory reset is the only way to reset the admin password.
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